Placing your first order with RUNESCAPEIZE.com is easy. Just follow these steps:
Select the quantity ,fill in your charactor name and click on buy now ? In your Shopping Cart you'll see the items you've added along and go to paypal to make payment.
You will receive a payment confirmation from Paypal with your transaction ID for your records. Please quote this transaction ID when you enquire about your order status.

Our prices are set according to our stock levels and are edged to remain competitive with other sites. Additionally, our prices rise and fall to match the supply and demand of this game.

Please contact with our online support to tell our customer service the correct name.Or send us an email with your Paypal email address which includes your transaction ID and the correct character name. We will make delivery according to the new instructions given.

Sometimes for big order we require a phone comfirmation. By speaking with our clients on the phone, it not only makes the transaction fast, easy and safe, but also gives us a chance to strengthen our connection to our clients and answer any questions you might have.

If you would like to check the status of your order, simply log onto our live chat, one of our customer service representatives will assist you straight away.

The good news is YES. This will be based on a case by case basis. Please contact us via Live Help or email.

No, runescapeize. com accounts are there for your convenience to save time on your next visit. You do not have to create an account to order from runescapeize.com.

If the Debit or Checking card has a holographic logo on it, they are generally accepted. Currently we accept Visa, Master Card, Discover, American Express.

We do offer the option to pay using a credit card outside of Paypal. To place an order with a credit card is easy and simple. Proceed through the order process as normal, and once you are forwarded to Paypal you will be presented with an option to pay with your Paypal account or an independent credit card. If you cannt find the button ,just clear the cookit of your broswer,and change your IP to try again.

Credit cards can be denied for several reasons. The most common reason is that the bank processing the card does not permit online transactions for security reasons. You may contact your bank to enable your card to be eligible for online transactions. Another reason is that a piece of information may not match when the payment solution checks the verification of the card. In this instance contacting the credit card solution to determine why the card was not allowed to pass is the quickest way to solve the problem. Credit cards from all countries may not be accepted and your country must be located in their permitted list in order to use the credit card merchant account service. If you have previously entered your credit card when attempting to open a Paypal account, they will not accept the card unless it is used through the original Paypal account. The card cannot be used independently through Paypal outside of the account for security reasons.

After you complete the order process and have sent payment, Do remember to contact us with the ingame pass and bank pin. You may e-mail or log onto our live chat to verify the status of your delivery.

IWhen you place the order on our website, you can choose the delivery time you want. And we will contact with you with through email if everything is ok.

If you have placed an order and have been waiting in game for more than 30 minutes, first check your contact email to see if we have tried to locate you. If no email is in your inbox, feel free to log onto our live chat window and speak with one of our customer service representatives to confirm everything is alright with your order.

Delivery of the items will be delayed if:

(1)Your E-check is still not cleared yet. It can take up to a 4 business day for the funds to be cleared. Delivery will be made after payment has cleared.

(2)Insufficient or wrong information is provided. For example, you did not include your in-game character name or you gave the wrong name. Delivery can only be made until the right information is given.

It is important that you provide us with a valid email for us to contact you.

A pending e-check is a type of payment option available with Paypal. A pending e-check is just like writing a normal check, except electronically. Just like normal checks, pending e-checks take a few days to clear while Paypal verifies the funds are present within the senders account. Once the check has cleared, the money is transferred to Runescapeize's account and then delivery can take place immediately thereafter.

An e-check results when a payment is sent from an unverified account without sufficient balance in the Paypal account to cover the cost of the order. Paypal must contact the bank and verify that the funds are present, thus the cause of the 3 to 4 day delay. To avoid sending an e-check, first complete the verification process for your account, and then make sure the funds are present in Paypal before you place an order. To confirm your payment type, just before placing the order you will see a blue hyperlink that reads: "choose more funding options". By clicking this link you may determine which option is currently selected for your payment, and what payment options your account supports.

If you have mistakenly sent a pending e-check, you may log onto our live chat to request a refund. If you wish to receive an instant delivery, you may place the order with a valid credit card. Our live chat representatives can guide you through this process and will answer any questions you might have.

Yes! In addition to PayPal you may also pay with your credit cards, or you can send us your payment via Western Union. Either payment solution will result in a speedy delivery. If you are in a hurry and are unable to pay with PayPal , Visa or MasterCard, we highly recommend you use Western Union for faster service. If you pay through Western union, you will get 5% extra gold as bonus.

E-check? Processing takes up to a 4 business day wait until the funds have cleared.

Paypal account balance? Processing is instantaneous and delivery can be made anytime after we receive the payment in our account.

After you have sent your payment information, Paypal will inform us regarding your payment by forwarding a receipt to us. We will contact you to arrange for delivery once we have verified all your details.

Step 1: Go to your nearest participating Western Union Agent Location. If you are in the following countries, you may use your credit cards to make Western Union payment online: Austria, Canada, Germany, France, U.K., Ireland, Netherlands, New Zealand, Australia, Sweden, U.S., Norway. For more detailed information, please visit the official Western Union website at www.westernunion.com

Step 2: Request and fill out the Blue Form.

Once you have obtained the Blue Form from the Western Union Agent, you must fill out the appropriate information. Please ensure you include your full name, address, and phone number on the Western Union form when you visit your Western Union Agent.

The billing information for Runescapeize is:

Fuding (City), Fujian (Province)

China(Country) ,

Receiver: Shouchao Li

Step 3: Come to our live chat with your Money Transfer Control Number (MTCN). Once you have made the payment, you will be given a unique transaction identification number known as Money Transfer Control Number (MTCN). This is your confirmation of payment which you will need to quote when coming to Live Chat.

There are no fees incurred while sending money through Paypal. However, the fees for receiving Paypal payments can vary depending on the type of account you possess. If you have a personal account, the charge to receive money is 30 cents per transaction. If you have upgraded to a premier account, the fee is 2.9% plus 30 cents of the transaction, provided your account originates from the United States. Outside the United States, the fee for receiving money from a premier account is 3.9% plus 30 cents. If you receive over 1000 dollars over a 3 month period, you are eligible to attain paypal merchant status, which reduces the percentage fee by 0.7%, i.e. 2.2% for premier (U.S) and 3.2% for premier (international). Once you upgrade your account to premier status, you cannot downgrade the account back to personal.

We will start to level your account in 30 min after you complete payment.

As soon as we finish your leveling order, we will inform you trough email. And we suggest changing your password upon receiving the account.